FAQ

DUE TO COVID-19 REGULATIONS STILL IN PLACE FOR NON ESSENTIAL COMPANIES, PLEASE EXPECT A SHIPPING DELAY. AN INCREASE OF 5-7 BUSINESS DAYS ON TOP OF OUR NORMAL SHIPPING TIMES IS A POSSIBILITY. WE THANK YOU FOR UNDERSTANDING AND YOUR PATIENCE.  


Frequently Asked Questions

CUSTOMER SERVICE EMAIL ---> support@KeepAmericaUSA.com

WASH GUIDE:

To combat against shrinkage and/or design fading, we recommend COLD WASH and AIR DRY. Do not dry in temperatures exceeding 150 Degrees. 

Donation Gift Cards expire 24 hours after a donation is made. If a Donation Gift Card is used in 24 Hours we will take the amount spent out of your donated total. 

Gift Cards are not eligible for Returns, Refunds, Exchanges, or Charge Backs.

Do you offer a Military discount?

Yes, we do! On our menu Options you'll find a "Military Discount" option.

How long does it take to receive my order?

It can take up to 48 Hours to CONFIRM an ORDER. Once Confirmed, your order enters Fulfillment. Fulfillment usually takes 2-4 Business Days to complete (Printing, Packaging, and Quality Control.)

Once Fulfillment is complete, your items SHIP. Once shipped, it could take an additional 3-5 Business days to receive your order depending on the Post office. PLEASE NOTE: Once you receive a shipping confirmation, we are NOT able to provide you with information regarding your orders delivery date, or when it will be delivered. Once we process your package through USPS, it is no longer in our hands. Please contact USPS for any questions regarding your shipped items.

How can I track my order? 

You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped. You'll receive a link to track your order. We promise you will love our Merchandise!

How do you spend charity funds?

We do many charities for great orgs like Pets In Need. If we do physical item charities, once funds are received, they will be used to pay for product, printing, shipping, product housing, employees, and materials used to create, advertise, and handle the merchandise. Once those expenses are settled, remainder of the Profit is sent to the charity we’ve chosen.


How can I contact you? 

Our customer service email is support@KeepAmericaUSA.com

How can I exchange an item? 

Unfortunately, at this time we do not accept returns or exchanges.  All of our orders are made to order specifically for the customer that placed the order. If we made a mistake, we will send a replacement free of charge. Please email support@KeepAmericaUSA.com

Do you offer refunds? 

Once an order is placed, your item goes immediately into production. For that reason we DO NOT offer refunds once an order is placed. If you have any questions regarding a discrepancy with your order, please email customer service at support@KeepAmericaUSA.com.

Customer Service can be reached any time using the chat option on the bottom right of your screen, an email, or via social media.