Frequently Asked Questions
CUSTOMER SERVICE EMAIL ---> INFO@KeepAmericaUSA.com
Are your shirts made in America?
Every Piece of Merchandise is Fulfilled, Created, and Printed by American Owned Companies. Trust that your merchandise is never handled, created, or packaged by Foreign Entities. EVER.
Why does my shirt “Smell Funny?”
We are Proud to announce that we print our merchandise in America, on American Made Clothing (shirts) with American Made Inks! Our inks are made with natural vinegar based products. Yeah, we went Planet Safe GREEN! Which is why your shirt may “smell funny.” We currently use The highest quality of DTG ink to date. We recommend washing the shirt before regular use! One wash will get rid of the excess and have your shirt smelling fresh! Our inks will not fade after a wash. We recommend air drying all items of clothing for best results.
Do you offer a Military discount?
Yes, we do! To access a military discount simply click the "Menu" button at the top right of our website. You will then see our drop down menu. In that menu will be "Military Discount." Once you verify your service status, a Discount will be applied to your order!
How long does it take to receive my order?
Printing is on Demand, so please expect 2-3 days to process your order. We typically ship orders within 2-3 Business Days. In the event of a sale, shipping times may be delayed.
Why did my order come in 2 separate packages?
Shirts, Long Sleeves, Tumblers, and Most Hats are fulfilled by Keep America American. However, Hoodies, Hats, Stickers and Accessories are fulfilled by a 3rd Party Company (Redneck Nation Gear.) Shipping times may vary.
How can I track my order?
You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped. You'll receive a link to track your order. We promise you will love our Merchandise!
How can I contact you?
Our customer service email is info@KeepAmericaUSA.com
How can I exchange an item?
Unfortunately, at this time we do not accept returns or exchanges. All of our orders are made to order specifically for the customer that placed the order.
Do you offer refunds?
We currently DO NOT offer refunds on orders placed exceeding 1 day. After 24 hours your product enters fulfillment. All of our merchandise is printed on demand specifically for the customer and we can not process a refund for your order. If we send you the wrong item, or it is damaged, we will gladly refund you or send you a new item free of charge. However, Mistakes are rarely made. If you have any questions regarding a discrepancy with your order, please email customer service at info@KeepAmericaUSA.com.